Feedback and Coaching for Impact

This course provides a framework to guide feedback and coaching conversations.  Participants build mastery by managing positive scenarios before continuing to more challenging situations.  They learn how to navigate difficult conversations requiring critical feedback and coaching.  Participants practice in break-out groups and provide one another with peer feedback. 

• Feedback and coaching planning worksheet and discussion guide
• List of questions for coaching

• The business case for feedback and coaching
• Importance of leveraging employee motivations and aspirations
• Giving feedback so employees “see” their behavior and its impact
• Coaching framework (GROW model)
• How questions drive conversation and elicit insights
• How to demonstrate empathy without compromising gravitas
• How to deal with emotional reactions